online operations manager for hospitality staff available every day of the year as they work.

How it works

Small bites of ‘need to know’ operations content accessible 24/7 by any staff member as they are working. No phones, no apps, no logins, no going off the job.
Content includes……..

  • Operational checklists.
  • Compliance updates.
  • Skills demonstrations
  • Training content.
  • Messaging service.
  • Prompt for in house training and coaching.
  • External coaching via WhatsApp or Skype links.
  • Sell food and beverage during main service times.
  • Feedback and new content development.

 why we developed Spoonfed?

The hospitality industry is overwhelmingly dependant on staff who do not desire a career but are integral to the success of venues.  It is based on consistency, continuity and maintaining skills and knowledge standards. These have to be rolled out every single day by staff and managers whether fulltime, part time or casual. How do you provide a starting point for venues to tackle these issues in the actual workplace?

We wanted to come up with an agile, quick, simple, real world and zero cost solution.
That’s how SPOONFED came to fruition and we continue to evolve it.

THE SOLUTION

Cloud based solution securely hosted through Microsoft AZURE.

Completely portable – Set up anywhere in a venue with wifi.

CAPTIVE AUDIENCE. Every staff member gets access every day.

No need for any cabling, wiring or capitalworks

We monitor and update the solution continuously

Staff only need 2 minutes to view content

Plays on any sized Android Tablets. Use your own or purchase from us.

Single or multiple site deployment globally.

Hundreds of “BITES” of content.
Simple, short and easy to digest.

 

  • Daily ‘to do’ checklists
  • Product knowledge
  • Skills and procedures
  • Compliance – RSA / RSF / OHS
  • Customer service and selling skills
  • Quizzes , hints and tips
  • Coffee service
  • Wine service
  • Food service
  • Bar service
  • Sell Products
  • Industry news

24/7 Performance Manager

Your venue gets a full time performance manager. It is PORTABLE and can be moved around and placed anywhere in the venue. Staff can view before or after a shift or at quiet periods during the day.

Management can use SPOONFED content as ‘prompts’ to deliver their own short coaching sessions or we can deliver 10 minute blocks using WhatsApp / Skype video call functions.

Venues can also request specific content to be developed by emailing us their requests directly from the Tablet.

skp_spoonfed_LR_1044

INCREASE SALES…
of food and drinks

SPOONFED online allows your venue to promote and sell food and drinks during your main service periods. Just turn the Tablet to face your guests on a bar top or counter. We have pre-loaded numerous simple and eye catching promos of food and beverage items to inform and prompt their decision making.

SUBSCRIPTION

No Contracts – Month to Month – No admin or set up fees – Exit anytime – Includes GST

Use your own ANDROID tablet or purchase from us.

HOUSE

$49

per month

Full content
Quizzes and News
Updated Daily
Feedback from venues
Daily monitoring

**PREMIUM**

$59

per month

Full content + Quizzes + News + Promotions content
Updated Daily
Feedback from venues
Daily monitoring

ENTERPRISE

NEGOTIABLE

talk to us

Multi sites and Groups
Set up and Development
Proprietary Content
Feedback
Monitoring

BENEFITS

  • NO wages to be paid for staff going off the job
  • NO training fees or organising costs for m/ment
  • All content is operations based
  • One device delivers multiple solutions
  • Messaging for multi site operators and franchises
  • Increase revenues during peak service times
  • Allows feedback from venues for specific content
  • One staff member or multiple staff can view at anytime
  • Just need a power point and in house wifi connection
  • No contracts, no set up fees and monthly subscription
  • Cost is less than $2 a day!
  • Suits any type and scale of hospitality operation

BENEFITS

  • NO wages to be paid for staff going off the job
  • NO training fees or organising costs for m/ment
  • All content is operations based
  • One device delivers multiple solutions
  • Messaging for multi site operators and franchises
  • Increase revenues during peak service times
  • Allows feedback from venues for specific content
  • One staff member or multiple staff can view at anytime
  • Just need a power point and in house wifi connection
  • No contracts, no set up fees and monthly subscription
  • Cost is less than $2 a day!
  • Suits any type and scale of hospitality operation
  • 00’s
    of venues can access SPOONFED online at the same time
  • 24/7
    solution available at anytime in the venue to all staff
  • 2
    “minute” interaction needed by staff at any time
  • 0
    time and money to spend on organising, developing or deploying Spoonfed
  • 1055
    “bites” of operations based content to date and building

Clients

Contracts and payments

Subscription Payments?

Can be made via credit card or direct debit from Bank account or you may prefer to pay annually.

Annual Subscription?

We offer an annual subscription and can invoice you for a 12 month period at a discounted rate.

Cancellation of Subscription?

There are no start up fees or contracts with Spoonfed. You can cancel at anytime with a 48 hour notice before that months billing expiry. When your subscription ends, you will not be billed again.

Contracts?

Are month to month ( pay as you go ) with no set up or admin fees. You can exit at anytime.

Enterprise Solution?

We are happy to sit down and discuss a price model for multi unit sites or Groups.

Privacy?

All your venue information and data belong to you and will not be made available to outside parties. We will forward our Privacy Policy when you commence your subscription.

IT Knowledge?

Spoonfed is a pre loaded cloud based solution hosted securely and delivered in a kiosk mode which means you can only access our content when the device is switched on. All you need to do is connect the Tablet to your in house wi-fi and we can track connectivity remotely.

Hardware?

If you purchase Tablet from us it is yours to keep even if you wish to exit the subscription. We offer a 12 month warranty on the Tablet and it is password protected for management to enter and exit the app at their discretion.

Warranty?

A. Licensor warrants that Software will conform, as to all substantial operational features, to Licensor’s current published specifications when installed and will be free of defects which substantially affect system performance.

B. The SUBSCRIBER must notify Licensor in writing vie EMAIL, within [3 – THREE] days of delivery of the Software to the SUBSCRIBER (not including delivery of any subsequent modifications to the Software), of its claim of any such defect. If the Software is found defective by Licensor, Licensor’s sole obligation under this warranty is to remedy such defect in a manner consistent with Licensor’s regular business practices.

C. THE ABOVE IS A LIMITED WARRANTY AND IT IS THE ONLY WARRANTY MADE BY LICENSOR. LICENSOR MAKES AND SUBSCRIBER/S RECEIVES NO WARRANTY EXPRESS OR IMPLIED AND THERE ARE EXPRESSLY EXCLUDED ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LICENSOR SHALL HAVE NO LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT FOR CONSEQUENTIAL, EXEMPLARY, OR INCIDENTAL DAMAGES EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE STATED EXPRESS WARRANTY IS IN LIEU OF ALL LIABILITIES OR OBLIGATIONS OF LICENSOR FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF THE SOFTWARE SYSTEMS.

D. If any modifications are made to the Software by SUBSCRIBOR during the warranty period, this warranty shall immediately be terminated. Correction for difficulties or defects traceable to SUBSCRIBERS errors or systems changes shall be billed at Licensor’s standard time and material charges.

E. SUBSCRIBER agrees that Licensor’s liability arising out of contract, negligence, strict liability in tort or warranty shall not exceed any amounts payable by SUBSCRIBOR for the Software identified above.

Indemnity?

Licensor at its own expense will defend any action brought against SUBSCRIBER to the extent that it is based on a claim that any software system used within the scope of this License Agreement infringes any patents, copyrights, license or other property right, provided that Licensor is immediately notified in writing of such claim.

Licensor shall have the right to control the defense of all such claims, lawsuits and other proceedings. In no event shall SUBSCRIBER settle any such claim, lawsuit or proceeding without Licensor’s prior written approval.

If, as a result of any claim of infringement against any patent, copyright, license or other property right, Licensor is enjoined from using the Software, or if Licensor believes that the Software is likely to become the subject of a claim of infringement, Licensor at its option and expense may procure the right for SUBSCRIBER to continue to use the Software, or replace or modify the Software so as to make it non-infringing. If neither of these two options is reasonably practicable Licensor may discontinue the license granted herein on one month’s written notice and refund to SUBSCRIBER the unamortized portion of the license fees hereunder (based on four years straight line depreciation, such depreciation to commence on the date of this Agreement).

The foregoing states the entire liability of Licensor with respect to infringement of any copyrights or patents by the Software or any parts thereof.

CONTACT US

BOOK A DEMONSTRATION IN YOUR VENUE

WORKING HOURS
Mon to Fri 7am to 8pm

EMAIL
spoonfedonline@gmail.com